Directory of Parent Support Services
Services in Wolverhampton aimed at supporting you
We wanted to share this list of support services that we have been given and are available to you should you need them.
Providing everything from Education, Housing, Financial and Wellbeing assistance.
Wolverhampton Homes manage and let around 22,000 homes on behalf of City of
Wolverhampton Council. We are an Arms Length Management Organisation (ALMO) which was setup in 2005. We love our City and we’re here to help provide good quality homes and great customer service for our tenants and leaseholders.
Telephone: 01902 556789
Address: 29 Market Street, City Centre, Wolverhampton, WV1 3AG
Heantun Housing is a charitable organisation whose primary business is the provision of rented housing at affordable rents for those in most need. The Association’s mission is to improve housing opportunities and to provide advice and support for people who live in the area in which we work: Bilston, Wolverhampton, the Black Country and Staffordshire.
Telephone: 01902 571100
Address: 3 Wellington Road, Bilston, Wolverhampton, WV14 6AA
HOUSING OUTREACH TEAM
The service provides Housing Related Support to all tenants and residents in Wolverhampton. Providing advice, guidance and support with a wide range of subject including Welfare Benefits, Debt, repairs, private renting issues, Housing Benefit, Spare Room Supplement, access to other services and any issues putting the home at risk.
Telephone: 01902 551023
If you are looking for council housing in the Springfield area of the City, contact this Tenant Management Organisation (TMO)
Telephone: 01902 552872
Address: 27 Burton Road, Springfields, Wolverhampton, WV10 0EG
Black Country Women’s Aid (formerly known as Sandwell Women’s Aid) is an independent charity which has supported survivors of abuse and exploitation in the West Midlands for 30 years. Our sensitive and holistic support helps over 8000 victims of abuse each year to escape from violence, cope with trauma and rebuild their lives. We believe that no-one should have to live in fear of violence and abuse. We listen, we support, we care.
Telephone: 0121 553 0090
The Haven Wolverhampton is a charitable organisation which provides both practical and emotional support services to women and children who are affected by domestic abuse and homelessness. Established over forty five years ago, they provide a holistic service through a range of both practical and emotional support services to help you move forward and begin a life free from abuse.
Telephone: 01902 904677/24 Hour Helpline – 08000 194 400
Address: 18 Waterloo Road, Wolverhampton, WV1 4BL
Lotus Sanctuary CIC is a community interest company with the pure and simple intention of housing and empowering vulnerable women suffering a range of complex issues; from rough sleepers to domestic violence victims, sexually exploited women and those seeking to get free from drug and alcohol addictions.
Telephone: 01902 246011
This Community Outreach Service is for men and their children who are victims of domestic abuse & violence. Our Male Keyworker works with male victims/survivors and their children of domestic violence and abuse. We provide direct help and support for male victims of domestic abuse and violence. Our goal is to help you reduce risk, keep you safe and rebuild your life.
Telephone: 01902 423112
Respect is the UK membership organisation for work with domestic violence perpetrators, male victims of domestic violence and young people’s violence in close relationships. Respect’s sole focus from 2000 until 2007, was perpetrators of domestic violence. We have since diversified, but perpetrators remain a key strand of our work.
General enquiries: 0203 559 6650
Respect Phoneline: 0808 802 4040
Men’s Advice line: 0808 801 0327
THE RAINBOW PROJECT
group work programme. An 8 week group work programme for Lesbian, Bisexual and trans women who are experiencing or have experienced domestic violence or abuse.
Address: Birmingham LGBT, 38-40. Holloway circus, B1 1EQ.
Telphone: 0121 643 0821
Connexions is a service giving information, advice, guidance and practical support to young people aged 13-19 to help them get ready for adult and working life. The Connexions service, which offers careers guidance, information and advice to young people has now joined the City of Wolverhampton Council.
Telephone: 01902 773040
Help is also available 7 days a week between 8am and 10pm, you can: Phone: 0800 100 900
There are 3 Jobcentre Plus locations in the City. Wolverhampton Jobcentre
General Job Centre Plus enquiries: 0345 606 0234
Address: Jobcentre Plus, Molineux House, Temple Street, Wolverhampton, WV2 4AU
Target group Young single homeless people aged 16-25 who require support to enable them to live independently and are willing to engage in training and support on and off site. Each young person is allocated a Key Worker who assists them with everything, from advice relating to education, employment and training, to how to overcome personal issues in their lives. All our Key Workers are highly trained, experienced, committed individuals whose primary function is to see all residents succeed and thrive in the local community
Telephone: 01902 870382
The University of Wolverhampton’s Law Advice Centre provides free legal advice for the local community. Especially for those unable to obtain legal assistance through other charitable organisations e.g. the Citizens Advice Bureau. The Legal Advice Centre is run by law students; they provide free legal advice service to you under the supervision of academic staff, some of whom are qualified solicitors or barristers
Telephone: 01902 323720 or 01902 321563
We are a national welfare to work training provider located in the heart of Wolverhampton City and work with unemployed people ages 16 – 65 offering functional skills training such as ESOL, ICT, Maths & English along with our vocational courses – Retail & Customer Service, Personal & Social Development, Business Administration, Workskills, Health & Social Care, Warehouse & Storage and more.
Telephone: 01902 314562
Advance (via the work choice contract) support people with long term health conditions and disabilities into work. They are a charitable organisation and have an office in Wolverhampton. Nationally Advance support more than 5,000 people – including disabled people, people with a mental health issue and people with a learning disability – at home, at work or in the community to live the life they choose, however varied or complex
Telephone: 01902 424144 or 0800 0320 894
Job Change has been helping local people back into work, into better jobs and turning their lives around since the early 1980s. We have thousands of happy customers. All of our services are completely free.
Freephone: 0800 122 3510
Gloucester Street Community Centre (GSCC) are working in partnership on the BBO BRIDGES programmme to ensure active inclusion for the long term unemployed. This programme is jointly funded by the Big Lottery Fund and the European Social Fund.
Telephone: 01902 425461 01902 686068
Provides Individualised support for people seeking paid work, this includes: Initial Assessment and Development Plan of who Enable will support the client to find employment Help with CV’s, job applications, mock interviews, interview support, Postemployment support, including job coaching in the workplace, One to one support in the workplace, Help with learning the role, meeting colleagues, understanding the role, discussing progress with supervisor and integration in to the staff team etc, Usually intensive at first, then the job coach gradually withdraws over time at a rate that suits the individual and employer, There are links with the Care Act 2014 which requires Local Authorities to provide or arrange services that help prevent people developing needs for care and support. All staff have enhanced DBS clearance, many years’ experience supporting people with a disability in various social care settings. Staff receive Training in Systematic Instruction (TSI) mandatory MAPA and Safeguarding training whilst undergoing relevant training provision whilst employed by Enable and Shropshire Council.
Telephone: 01902 554040 01743 276900
Virtual School promotes the educational achievement of children and young people in care through a range of strategies including direct pupil support and training / advisory work with schools. All children and young people in the ‘Virtual School’ – from early years to post-16 – are monitored and supported. Telephone: 01902 556951
If your child is has difficulty getting to school, he or she may be entitled to school transport. The Home to School Travel Policy and Post 16 Travel Policy are available in the downloads section on this page. If your child is under 16 If your child has an Education, Health and Care Plan (EHCP) or is undergoing a formal assessment which includes trips to the proposed school, the council may be able to help you with travel assistance for your child.
Telephone: 01902 551122
The Switch Project nurtures young people’s emotional and social development through early intervention, mentoring and support. From our centre in Wolverhampton we have worked with young people in West Midlands schools, communities and other organisations for 10 years, offering support to those considered vulnerable to educational disengagement or are struggling to cope in school.
Telephone: 01902 552288
You can now pay your rent, apply for housing, report your repairs or contact Wolverhampton Homes online. It is also easy to check your repair status and check your rent statements with ‘My Account’.
New Park Village TMC
Telephone: 01902 552670
Ellerton House, Ellerton
Walk, Wolverhampton, WV10 0UG
Providing advice, guidance and support with a wide range of subject including Welfare Benefits, Debt, repairs, private renting issues, Housing Benefit, Spare Room Supplement, access to other services and any issues putting the home at risk.
Telephone: Duty Officer 01902 551023
The number of people in Wolverhampton struggling with debt and meet their living costs is growing. StepChange Debt Charity are the UK’s leading debt charity, our non-judgmental debt advice has changed the lives of millions of people
Telephone: 0800 138 1111
Address: Wade House, Merrion Centre, Leeds, LS2 8NG
The University of Wolverhampton’s Law Advice Centre provides free legal advice for the local community. Especially for those unable to obtain legal assistance through other charitable organisations e.g. the Citizens Advice Bureau.
Telephone: 01902 323720 or 01902 321563
National Debtline is a free, confidential, debt advice service for people in England, Wales and Scotland, run by the charity the Money Advice Trust. Nine out of ten people who get help from National Debtline say they feel more confident in tackling their debts and managing their money as a result.
Call us free on: 0808 808 4000
We are a small Church based food bank who are here to serve the community. People accessing the Adventist Food Bank are referred by care professionals like doctors, health visitors, social workers, CAB and police who assess the needs of the clients and they are referred to us for an emergency food parcel.
We are open Monday and Tuesday – 9:30am – 4:00pm.
We deliver food parcels between on Mon and Tues evenings – 5:00pm -7:00pm. Please note – Limit of 3 parcels in a 6 month period for a single person, couple or family.
Telephone: 07826 240716
The Good Shepherd Ministry is a small charity led by the Brothers of St John of God. Our centre in Wolverhampton operates six days a week to meet the needs of those we serve. We serve hot meals during our dining service four days a week where our clients can come in to the centre in the warm and enjoy a hot, freshly cooked meal, this takes place on a Monday, Wednesday, Thursday and Saturday between 12 and 2 oclock. We offer a take away service on a Tuesday and Friday at 12 oclock and give out family food parcels on a Tuesday at 12 oclock.
Telephone: 01902 399955
The Wolverhampton Manna Soup kitchens is hosted by the Grace Church and the International Life Centre as part of an outreach project. It is held on 2nd Tuesday of each month and last Tuesday of each month We are always looking for more people to strengthen our team. So why not pop along to our Sunday morning service to find out more, or contact the Church office for more details.
Telephone: 01902 827873
The Soup kitchen serves food to those who need support, are homeless and/or vulnerable. The service operates each Monday between 5.00pm – 6.00pm.
Telephone: 01902 428345
The Well provides emergency food/toiletries/baby items for people experiencing a temporary financial crisis. This extends to 5 parcels in a 6 month period (each parcel contains 3 days of food).
Telephone: 01902 256523
FAMILIES IN FOCUS – EMPLOYMENT ADVISORS
Kevin Smith – Telephone: 07552211556 / 07917174951
Judith Meadows – Telephone: 07970131097
Free impartial advice and guidance on: Citizenship; Access to Education;
Employment Support; Family Support; Access to Healthcare; Housing ; Immigration (OISC regulated);
National Asylum Support Service issues
Telephone: 01902 311554
Address: 1st Floor – Roma Parva, 9 Waterloo Road, Wolverhampton West Midlands, WV1 4NB
The Citizens Advice service provides free, independent, confidential and impartial advice on a range of issues including benefits, debt, housing, employment, consumer and relationship breakdown. It values diversity, promotes equality and challenges discrimination.
Telephone: 03 444 111 444 (Advice Line – open Monday – Friday 10am – 4pm)
The Carer Support Team offers a range of support for carers of adults living in Wolverhampton. A Carer is anyone who provides support for a relative, friend or neighbor without payment. The person that you look after may have a mental health need, learning disability, physical and sensory disability or may be an older, vulnerable person.
Telephone: 01902 553409
Wolverhampton Legal Companions is a charity that offers free help and assistance to members of the general public accessing the County Court system in Wolverhampton. We can assist with: Benefits advice
Telephone: 01902 321000
Debt & Budgeting
Wolverhampton City Credit Union is the biggest credit union in Wolverhampton and South Staffordshire. WCCU is a not-for-profit community bank, owned and controlled by its members to provide affordable financial services for people.
National Debtline is a free, confidential, debt advice service for people in England, Wales and Scotland, run by the charity the Money Advice Trust. Nine out of ten people who get help from National Debtline say they feel more confident in.
Telephone: Call us free on: 0808 808 4000
Address: Tricorn House, 51-53 Hagley Road, Edgbaston, Birmingham, B16 8TP
- The number of people in Wolverhampton struggling with debt and meet their living costs is growing. StepChange Debt Charity are the UK’s leading debt charity, our non-judgmental debt advice has changed the lives of millions of people.
Telephone: 0800 138 1111
Website: StepChange Debt Charity
Mental Health Wellbeing Services
Wolverhampton Healthy Minds is a psychological therapies service for people who are experiencing common mental health problems such as depression, anxiety and stress. The wellbeing service is a nurse-led service for people with more complex mental health problems. It includes occupational therapists and support recovery workers trained in mental health.
Telephone: 0800 923 0222/01902 441 856
Address: Bungalow A, 44 Pond Lane, Wolverhampton, WV2 1HG
Our Floating Support Service is aimed to support individuals with mental health needs. We support individuals to develop daily living skills, to stay safe, be healthy and participate in work, volunteering or social activities.
Telephone: 01902 458797
Wolverhampton Social Hub is the new community based mental health preventative service for the City of Wolverhampton being delivered by ‘Starfish Health and Wellbeing’. The Social Hubs tackle social isolation and loneliness as well as alleviates mental distress using an alternative refreshing mental healthcare model, one which refocuses on social health – where engaging in meaningful activity and gaining positive social support are key.
Telephone Office: 01902 771776
Telephone Mobile: 07949 290036
CAMHS is a set of specialist services (Child and Family Service; Inspire – children’s learning disability team) for young people of all abilities to support with mental health, emotional and psychological difficulties
Telephone: 01902 444021 (Child and Family Service and Inspire)
Address: The Gem Centre, Neachells Lane, Wolverhampton, WV11 3PG
HeadStart Wolverhampton, funded through The Big Lottery Fund, is a “test and learn” programme designed to improve the resilience and emotional wellbeing of children and young people by giving them the skills they need to address the challenges of modern life.
Telephone: 01902 550851
Address: Priory Green Offices, Whitburn Close, Wolverhampton, WV9 5NJ
Provides a non-medical approach to supporting adults in Wolverhampton to improve their health and wellbeing. Our aim is to link people with activities and support in their local communities which might help them to feel better and more connected. You can be referred into the service by your GP or another professional who knows you.
Telephone: 01902 328987
Wolverhampton Voluntary Sector Council
Address: 16 Temple Street, Wolverhampton, WV2 4AN
Appreciate U is a Community Interest Company based in Wolverhampton. Our main activities are based around befriending and mentoring services. We aim to bring people together for coffee mornings, days out, and social activities that help to reduce isolation, provide support and encourage people to build their confidence through befriending services.
Telephone: 07783 589412
Specialist Asian Mental Health Service Positive Participation is a provider of Asian mental health services in Wolverhampton. Our objectives are to improve and prevent mental ill health among Asian males and females through the provision of a culturally sensitive community support services. We have been established since 2003 and our registered head office is the Bob Jones Community Hub (formerly the Blakenhall Community & Healthy Living Centre).
Telephone: 01902 552275
COMPLEX CARE SERVICE
This service provides community support to people in Wolverhampton with severe and enduring mental health problems such as schizophrenia and bipolar disorder. The team undertakes expert assessments, reviews and effective case management for individuals with complex care needs, providing effective health treatments. The service promotes recovery through a stepped model of care, stepping the level of a service user’s care up and down in response to their presenting need.
The Complex Care Service is a multidisciplinary team that consists of nurses, occupational therapists, psychologists, psychiatrists, junior medical staff, support time recovery workers and administration staff. Within the team there are also specialist personality disorder roles and lead nursing roles in Black Minority Ethnic (BME) issues, dual diagnosis (substance misuse) and physical health.
Address: Wolverhampton North Complex Care Team, Steps to Health, Showell Circus, Wolverhampton WV10 9TH
Telephone: 01902 443640 or 01902 443667
Address: Wolverhampton South Complex Care Team, Penn Hospital, Penn Road, Wolverhampton, WV4 5HN
Telephone: 01902 443977 or 01902 443964
Aspiring Futures CIC is a women-led not for profit Community Interest Company. We support women to ‘aspire for better’ by improving their health and well-being, financial inclusion and social connectedness. Counselling/Psychotherapy at Aspiring Futures is free and offers a safe environment to explore your feelings and experiences. We offer 1:1 counselling through self-referral or referral by an organisation.
Telephone: 01902 458770/07557 667609
Address: The Saplings (by Windsor Nursery School), Parkfield Road, Wolverhampton, WV4 6EL
SUIT (Service User Involvement Team) is a multi award winning service that has been in operation now for over 10 years. This peer led & run service offers hope and empowerment to those that have been affected by addiction (and associated harms). SUIT offers a drop in, and appointments to those wishing to progress with their lives. Initially set up to offer drug users a voice, the service has developed based on the needs, wants and requirements of some of the most vulnerable people in Wolverhampton.
Telephone: 01902 328983
Address: c/o WVSC Office, 16 Temple Street, Wolverhampton, WV2 4AN
Wolverhampton 360 – is part of the Recovery near you service. The service is aimed at helping young people who may be worried about a parent’s drinking, gambling or drug use; or may have problems of their own.
Telephone: 0300 123 3360
Recovery Near You is a free and confidential service, commissioned by the City of Wolverhampton Council and run by crime reduction charity Nacro in partnership with Aquarius and Birmingham and Solihull Mental Health NHS Foundation Trust.
Telephone Adults: 0300 200 2400
Telephone Young People: 0300 123 3360
Spurgeons is one of the UK’s leading children’s charities, supporting children and their families for almost 150 years. We deliver more than 85 high-quality services reaching over 50,000 children and 13,500 parents or carers.
Telephone: 01902 877550
Health & Other
Changing Lives is a national, registered charity that provides specialist support services for thousands of vulnerable people and their families. Through our pioneering and innovative work we help people to make positive, lasting changes in their lives.
Telephone: 0191 273 8891
The Women & Families Resource Centre (WFRC) is a registered charity based in Wolverhampton which supports, provides services, develops programs, empowers and advocates for women and children. Our services are free to any woman or child, regardless of race, culture or religion who is facing similar barriers or problems.
Telephone: 01902 219 590
Address: Park Village Education Centre, Cannock Rd, (park lane junction), Wolverhampton, WV10
The Independent Living Service, based at the Neville Garratt Centre, provides assessment for equipment and adaptations to help you with the tasks of daily living, for example, if you have problems getting in /out of bed or chair or on and off the toilet or problems with mobility around your home.
Independent Living Service Telephone: 01902 553666 (option 1)
Radar Keys offer disabled people independent access to locked public toilets around the country. Toilets fitted with National Key Scheme (NKS) locks can be found in shopping centres, pubs, cafés, department stores, bus and train stations and many other locations.
Telephone: 01902 556144
The Terrence Higgins Trust offers a FREE and CONFIDENTIAL local service. Nationally the trust campaigns on various issues related to AIDS and HIV. In particular, the charity aims to reduce the spread of HIV and promote good sexual health (including safe sex); to provide services on a national and local level to people with, affected by, or at risk of contracting HIV; and to campaign for greater public understanding of the impact of HIV and AIDS.
Telephone: 01902 711818
Terrance Higgins Trust Direct: 0808 802 1221
The department has 5 thematic areas: Sport – schools, participation and disability Health – diabetes, mental health and obesity Education – local schools and communities Inclusion -projects based in the community Wolves aid -donations to organisations in the local area.
Telephone: 0871 222 2220
We give support to people with the following eating disorders: anorexia nervosa, bulimia nervosa, binge eating disorder, and eating disorders not otherwise specified. The service is for adults (18 to 65), and we will also help people who are aged 16 to 18 if they are not in full time education.
Telephone: 01902 445676
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